FAQ's - General Questions (Frequently Asked Questions)
 | How come when I order more than one piece or set, the second one is cheaper? The first piece requires setup, designing, optimizing your picture, and testing. The Second piece just requires Lasering the item, so we pass the savings on to you, so you can purchase extra items to give to the special people in your life. |
 | How long will it take to receive my order? We accept Credit Cards, checks and money orders. Your order will be processed when your check clears the bank, or immediately upon receipt of a money order. Turn around time is normally 1-2 days for in stock items. Depending on the complexity of the order, some stock items can be ready in a 24 hour period. |
 | What is your refund policy? 1. Refunds will be given ONLY on NON Customized items. 2. Returned items must be in original undamaged condition, with original packaging materials. 3. Please call 1-973-237-9270 for a Return Authorization number before making a return. We will not accept or be responsible for returns made without a valid Return Authorization number printed clearly on the shipping label.. Ship as instructed (usually UPS - Ground) 4. Send items to: RMA # DA&D Services Inc. 214 Little Falls Road Fairfield, NJ 07004 |
 | After I receive my order, can I order more of the exact same item at a later date and inscriptions at the second column price? Yes, All files are kept on our computers. You will need to reference your original order number, so please keep your receipts in a safe place. Note the coloring, texture, and actual shape may vary. |
 | Can I get faster shipping? Yes, Call us for a quote. |
 | Sending us your artwork Click Here |
 | General Questions: Colors vary from computer, monitors, scanners, cameras etc. Woods, Glass etc. will vary, from vendor to vendor. |
| Online ordering coming soon. |
| Orders by Telephone: We are available to take your orders by phone during our normal business hours (Monday to Friday, 9:00am to 5:00pm Eastern Standard Time, holidays excepted). When you call, we will ask for your name, address, and daytime phone number. Please have this information ready when you call.
*To ensure your privacy and security, we do not keep credit card numbers on file. |
| Q. Can I include my logo on the award?: Yes, if you provide the proper electronic file or camera ready artwork. For more information contact our art department. |
| In Store Pick Up: Orders may be brought in and picked up in person at: DA&D Services Inc. 214 Little Falls Road Fairfield, NJ 07004 Ph: 973-237-9270 |
| Questions or Comments: If you have any questions or comments on these guidelines, please don’t hesitate to call us directly. Thank you! DA&D Services Inc. Ph: 973-237-9270 Fax 973-237-9274 |
| Shipping: We generally ship VIA UPS. |
| Sales Tax: If we ship to a New Jersey address, you will have to pay 7% sales tax. |
| Order Tracking: Track your order On-Line at your convenience. Each parcel is barcoded for easy tracking and delivery confirmation. We will send you an e-mail notification the day we ship your order containing your tracking number and a direct internet link so that you can track your package on-line, at your convenience. |
 | Privacy / Security: We do not rent or exchange information concerning our customers, this includes customer mailing addresses, email addresses or telephone numbers, and we have no plans to do so in the future. We maintain that information in our own records only so that we can contact you. |
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This Page Updated on 12/29/2008
Copyright 2004 - 2009-
D A & D Services Inc.
214 Little Falls Road
PO Box 10123
Fairfield NJ 07004-6123
(973)-237-9270 --- (973 )-237-9274 FAX
Mon - Fri 9-5 Closed weekends
www.NetDad.com
Latitude 40E53.021' North, Longitude 74E15.687' West
Email: webmaster@netdad.com -- Visit us at www.NetDad.com